Microsoft Dynamics NAV enables is intended to assist with finance, manufacturing, customer relationship management, supply chains, analytics and electronic commerce for small and medium-sized companies.
Great Plains is also intended for small and medium sized companies with similar functionality as Navision but not as customizable.
BrightPoint InfoTech continues to support those clients still running these versions and also help prepare them if and when they upgrade to Dynamics 365 Finance and Operations (D365 F&O) or Dynamics 365 Business Central(D365 BC).
Excellent customer service creates satisfied customers. Dynamics 365 Customer Service helps you manage customer expectations and gives you the necessary tools to keep your customers happy. This level of support is especially important when something doesn’t go exactly as planned.
Benefits of using NAV and Great Plains ERP
- Engagement: Deliver effortless experiences on your customers’ terms, through any channel and on any device.
- Interaction: Continuously improve while reducing the cost to serve using data and intelligence to transform how you provide service.
- Fast paced delivery & Personalization: Make it easy for agents to meet rising customer expectations. Intelligent processes guide agents to the right action every time.